Privacy Policy

Effective date: January 1, 2024

Emeltra ("we, " "us, " or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, https://emeltra.com (the "Site") and the services we offer (the "Services").

By using the Site and Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use the Site or Services.

1. Information We Collect

We collect several types of information from and about users of our Site and Services, including:

  • Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and payment information. We collect this information when you register for an account, purchase services, subscribe to our newsletter, or contact us.
  • Usage Data: This includes information about how you use our Site and Services, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We collect this information automatically through cookies and similar technologies.
  • Gaming Data: This includes information related to your gaming activities, such as game statistics, in-game performance, and preferences. We collect this information when you use our coaching or team management services.
2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Improving Services: To provide the Services you request, process transactions, and improve the functionality and user experience of our Site and Services.
  • Communication: To communicate with you about your account, purchases, updates, and promotional offers.
  • Personalization: To personalize your experience on our Site and Services, such as recommending services or content that may be of interest to you.
  • Analytics: To analyze trends and gather demographic information to improve our Site and Services.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in providing the Services, such as payment processors, email marketing providers, and analytics providers. These service providers are contractually obligated to protect your information and only use it for the purposes for which we disclose it to them.
  • Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. In such cases, we will obtain your consent before sharing your information.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
4. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities on our Site. Cookies are small text files that are stored on your device when you visit a website. We use cookies for various purposes, including:

  • Essential Cookies: These cookies are necessary for the operation of our Site and Services. They enable you to navigate the Site and use its features.
  • Performance Cookies: These cookies collect information about how you use our Site, such as which pages you visit most often and if you receive error messages. This information helps us improve the performance of our Site.
  • Functionality Cookies: These cookies allow our Site to remember your preferences, such as your language or region. This helps us personalize your experience on our Site.
  • Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that if you block or delete cookies, some features of our Site may not function properly.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect your personal information when it is transmitted over the internet.
  • Firewalls: We use firewalls to protect our servers from unauthorized access.
  • Access Controls: We restrict access to your personal information to authorized personnel only.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing the Services, complying with legal obligations, resolving disputes, and enforcing our agreements.

When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights

You have certain rights regarding your personal information, including:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
  • Deletion: You have the right to request that we delete your personal information.
  • Objection: You have the right to object to the processing of your personal information.
  • Restriction: You have the right to restrict the processing of your personal information.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

8. Children’s Privacy

Our Site and Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. We will take steps to delete the information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and update the effective date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Emeltra
290 N Black Diamond Dr
Clarksburg, WV 26301
United States
Phone: +1 952-936-4177
Email: [email protected]