This Refund Policy outlines the conditions under which refunds may be issued for services purchased from Emeltra.

1. Company Information

Emeltra
290 N Black Diamond Dr
Clarksburg, WV 26301
United States

Phone: +1 952-936-4177
Email: [email protected]

2. General Refund Principles

Emeltra is committed to delivering high-quality gaming coaching, consulting, and advisory services. Due to the digital and service-based nature of our offerings, refund eligibility depends on the type of service purchased and the stage of delivery.

All refund requests must be submitted in writing to [email protected].

3. Coaching Sessions

3.1 Individual Coaching (Single Session)

  • Refund requests made at least 24 hours before the scheduled session are eligible for a full refund.

  • Cancellations made less than 24 hours before the session may not be refundable.

  • If Emeltra cancels a session, the client may choose either:

    • A full refund, or

    • Rescheduling at no additional cost.

3.2 Coaching Packages (Multi-Session Plans)

  • Refunds may be issued for unused sessions only.

  • Completed sessions are non-refundable.

  • Partial refunds are calculated proportionally based on services already delivered.

4. Subscription-Based Services

Subscription services (e.g., monthly team management or streaming growth packages):

  • May be canceled at any time before the next billing cycle.

  • Do not qualify for refunds for the current active billing period once services have commenced.

  • Cancellation stops future billing but does not retroactively refund past payments.

5. One-Time Consulting Services

For services such as:

  • Setup Optimization Consultation

  • Hardware Recommendation Plans

  • Strategy Development Reports

Refund eligibility depends on service completion status:

  • If the service has not yet started, a full refund may be granted.

  • Once consultation materials, reports, or strategic documents have been delivered, the service is considered fulfilled and non-refundable.

6. Digital Products & Downloadable Materials

Due to the nature of digital content:

  • All downloadable materials are non-refundable once access has been granted.

  • Exceptions may apply in cases of duplicate billing or technical errors.

7. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

  • Dissatisfaction due to personal performance results

  • Failure to attend scheduled sessions without notice

  • Violation of Terms & Conditions

  • Misuse of services

  • Change of personal circumstances

Emeltra does not guarantee specific competitive, financial, or audience growth outcomes.

8. Chargebacks & Payment Disputes

Initiating a chargeback without first contacting Emeltra to resolve the matter may result in:

  • Immediate suspension of services

  • Account restriction

  • Legal review of the dispute

We strongly encourage customers to contact us directly for resolution before involving financial institutions.

9. Exceptional Circumstances

Refunds may be reviewed on a case-by-case basis in situations such as:

  • Medical emergencies

  • Technical errors on our side

  • Billing mistakes

Supporting documentation may be required.

Approval of exceptional refunds is at the sole discretion of Emeltra management.

10. Processing Time

Approved refunds will be processed within:

  • 5–10 business days

Processing time may vary depending on the payment provider or financial institution.

Refunds are issued using the original payment method whenever possible.

11. Modifications to This Policy

Emeltra reserves the right to update or modify this Refund Policy at any time. Updates will be reflected with a revised effective date.

Continued use of our services after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions regarding this Refund Policy or wish to submit a refund request, please contact:

Emeltra
290 N Black Diamond Dr
Clarksburg, WV 26301
United States

Phone: +1 952-936-4177
Email: [email protected]